terms & conditions

General

This website is operated by Teaspoon of Love. Throughout the site, the terms “we”, “us” and “our” refer to Teaspoon of Love. Teaspoon of Love offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or ordering or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

 


Ordering Policy

Teaspoon of Love retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.


Orders for baked goods should be placed at least 3 days (72 hours) in advance.
Cake design, colour, general appearance may be subjected to slight variations and discrepancies from images portrayed.

 


Payment & CURRENCY

Prices shown on the website are in Singapore Dollars (SGD). Payment is processed via STRIPE with a valid credit or debit card upon checkout. For more information on STRIPE, visit www.stripe.com

 

Cancellation Policy

There is a strict no cancellation policy once order has been made. You may only make changes to the date and time of delivery for your baked goods. Should you need to cancel your order, we will not be able to refund your payment.
 

 

Refund & exchanges

For all baked goods, there are no refunds or exchanges as we are dealing with perishable goods. If you have any concerns with the products received from us, please contact us via e-mail or phone at the time that you receive them with relevant details and photos.  We will review on a case-by-case basis and consider giving store credit, replacement of product or full/partial refund of amount equivalent and not more than the product price. Please note that we are not liable for any defects or damages arising after receipt of our baked goods. Please check condition and quantity of orders thoroughly upon receipt, as there are no refunds or amendments made after signing the collection slip.

For lifestyle shop items, if something not quite right, don't worry! You have 14 days to return your item to us for an exchange.
To exchange your item, we require the receipt/email order or proof of purchase. To begin the process, please kindly email hello@tspoflove.com with your Order Details and reason for exchange. You have 14 days from the date of receipt of your order to contact us and mail your exchange item back to us. 

The item must be unused, unwashed, in the same condition as received, and in its original packaging with the tag attached (if applicable). If the item is out of stock in the size or colour you have opted for, then a refund will be processed instead. A one-time exchange is permitted per purchase.
Items returned to us in a non-sellable condition will not be exchanged and may be sent back to you.
Please note that we do not refund the return costs of shipping the item.

SALE

Please note that all sale items cannot be refunded or exchanged.

Delivery 

Delivery for baked goods is subjected to the availability of Teaspoon of Love. 
Deliver for lifestyle shop is managed by a third party courier service. Please read more here.

 

Allergies & Special Dietary Requirements

Unless indicated as Gluten-free (GF) or Dairy-free (DF) cake on our menu, most of our products contain gluten, eggs and dairy products, so are not suitable for those suffering from intolerance or allergies to these particular foods. Please feel free to contact us directly if you are interested in gluten-free, eggless or dairy-free cakes. We are able to custom make cakes to your requirement. 

Please be aware that our products may/could contain traces of nut. Customers with food allergies are advised to inquire and verify the suitability of the product before consumption of our products.  Teaspoon of Love will not be held liable for any injury caused by food allergies.

Non-edible items like flowers may be used as decorations or packaging for the cakes. It is your responsibility to ensure that any non-edible items are removed prior to consumption.

 

Storage

All cakes are best stored in the fridge and eaten within 2 days, unless otherwise stated on the packaging. For our pantry products, please check the Use By date on the label. Teaspoon of Love is not responsible for food poisoning due to inappropriate or extensive storage of our products under customer's care. 

 

Intellectual Property and Content

The intellectual property rights in all software and all text, images, photographs, logos, descriptions, data and other materials provided on the website are collectively referred to as “Content”. Content made available to you on or through this Website remains the property of Teaspoon of Love. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website.

The graphics, photographs and logos are not to be used in connection with any other product or service with our prior written consent.